FAQ

 In many cases, windshield repairs can be completed in 30 minutes or less. Windshield replacements will often take 60 minutes or less. This depends on the make and model of each vehicle and its complexity, it could take as long as 3 hours. Auto manufacturers recommend a full cutout method when replacing a windshield, this method takes a little longer than what has been popular with most technicians in the past. As with most things worth having, quality takes time. 

 we recommend that you do not drive the vehicle for at least (2) hours after service is completed to allow the urethane to cure.  In total, you should plan on letting your vehicle sit for two to two and a half hours before driving it again. 

 It is recommended that you wait 24 hours before washing your vehicle. There are 2 reasons for this. 1.) the high pressure from automatic car washes can damage the seal and outer moldings before the urethane has a chance to cure sufficiently. 2.) it’s important to leave at least one of the windows open at least an inch to reduce the pressurization in the vehicle when the doors are shut. This prevents the pressure inside the cabin from blowing a hole in the urethane seal, causing an air or water leak. Water on the windshield is not the concern. In fact, if it should rain, don’t fear. The moisture actually helps the curing process of the urethane sealant. 

OEM stands for Original Equipment Manufacturer. OEM glass is produced from original equipment-style tooling and meets the manufacturer specifications for safety and quality. Only OEM glass can insure proper fit and finish which greatly reduces the possibility of air or water leaks. Most importantly, only OEM glass is designed specifically to meet the safety standards necessary for your protection in an accident. You should always use OEM glass to insure your safety.  

 There are some vehicles that have many options associated with your windshield. Most times we can determine with just a few clarifying questions. If we are not able to confirm which windshield we need you to provide the vehicle identification number (VIN) in order to get the exact specifications for the part. 

We remove your sticker from the old windshield and place it on the new windshield. If you are not happy with the way it looks you may take our receipt and bring it to the department of motor vehicles and they will be happy to print out a new one at no cost to you. 

 We accept all major credit cards including Visa, Mastercard, Discover, American Express as well as certified checks and CASH. 

You should expect a warranty that covers defects in materials and workmanship including water and air leaks. 

 Leakage or damage caused by pre-existing damage to the window frame or pre-existing rust on the window frame. Also, damage caused to your windshield by impact with foreign objects (rocks, etc.), vandalism, theft, accidents, or reckless conduct resulting in a broken windshield.  

This warranty does not cover leaks, stress cracks, or related damage in connection with installations to vehicles having damage or rust on the pinch weld. JJ Autoglass will use commercially reasonable efforts to advise you of the existence of such damage or rust prior to removal of existing glass; however, it is often not possible to do this. In these cases, JJ Autoglass is not responsible for any associated damage.

In addition, damage not involving defective workmanship or materials is expressly excluded from coverage under this warranty. In no event shall the manufacturer or vendor be liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This JJ auto glass warranty gives you specific legal rights and you may also have other rights, which vary from state to state.